Frequently Asked Questions (FAQ)
Product Information
Q: What is the Grill Boss Smart Meat Thermometer?
A: The Grill Boss Smart Meat Thermometer is a wireless temperature probe designed to help you cook meats to perfection. It connects to your phone via the app, providing real-time temperature monitoring and alerts when your food is ready.
Q: How many probes can I use at the same time?
A: You can connect and monitor up to 6 probes simultaneously through the app.
Q: What is the temperature range for the Grill Boss?
A: The internal temperature range is -40°F to 212°F (-40°C to 100°C), and the ambient temperature range is -40°F to 512°F (-40°C to 267°C).
Q: Is the Grill Boss waterproof?
A: Yes, the probes are waterproof with an IP67 rating, making them easy to clean and safe to use around liquids.
Using the Product
Q: What is the Bluetooth range of the Grill Boss?
A: The transmission distance is more than 30 meters (98 feet) in open-air cooking environments. For indoor or closed setups, such as ovens, the range may decrease to around 10 meters (33 feet). To avoid disconnection, ensure the charging dock remains nearby while you’re cooking.
Q: How do I charge the Grill Boss Smart Thermometer?
A: Place the probe in the charging base, connect it to a Type-C charger, and charge for 20 minutes. A fully charged probe can last 6–8 hours.
Q: How do I use the Grill Boss App?
A:
- Open the app and select your device from the home screen.
- Choose the type of meat you’re cooking.
- Set your desired temperature or doneness level.
- Start cooking and monitor progress in real-time.
- Wait for the app’s alert when your food is perfectly cooked.
Q: Can I use the Grill Boss inside an oven?
A: Yes! The Grill Boss works in both open-air and closed environments like ovens. Note that the Bluetooth range in an oven is up to 33 ft (10 meters).
Q: How do I clean the probes?
A: Simply rinse the probes under warm, soapy water and dry them thoroughly. Avoid submerging the charging base.
Shipping and Orders
Q: Do you ship internationally?
A: At the moment, we only ship within Australia.
Q: How long does shipping take?
A: Standard shipping typically takes 3–7 business days.
Q: Do you offer free shipping?
A: Yes! We offer free shipping for orders over $100.
Returns and Warranty
Q: What is your return policy?
A: We have a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. For more details, please visit our Refund Policy.
Q: What should I do if my thermometer is defective?
A: Contact us at grillboss@11corporate.com.au with details and we’ll arrange a replacement after evaluating the returned item.
Additional Support
Q: What devices are compatible with the Grill Boss App?
A: The app is compatible with most iOS and Android devices supporting Bluetooth 5.2 or later.
Q: Who can I contact for support?
A: You can email us at grillboss@11corporate.com.au for assistance with your order, product, or any other inquiries.
